Terms applicable to telecommunications, web hosting and software solutions provided by ODOIP SAS.
ℹ️ This English version is provided for information only. The French version of the Terms and Conditions prevails in case of any divergence (article 7 of these Terms).
These General Terms and Conditions of Sale (hereinafter "GTC") govern the contractual relationship between ODOIP SAS, a French simplified joint-stock company with a share capital of 500 €, registered with the Évry Trade and Companies Register under number 948 199 120, whose registered office is located at 12 boulevard Louise Michel, 91000 Évry-Courcouronnes (hereinafter "ODOIP"), and any legal entity (hereinafter "the Customer") wishing to subscribe to one or more Services offered by ODOIP.
These GTC apply to any order placed with ODOIP. The Customer acknowledges having read and accepted them without reservation at the time of ordering.
Subscription to Services is made online at odoip.com via the ordering process, or by signed quote returned to info@odoip.fr.
The Customer warrants the accuracy of the information provided at subscription. Any false declaration may result in immediate termination of the contract without compensation.
The Services are reserved for a professional clientele (B2B). The Customer confirms acting within the framework of their professional activity.
ODOIP offers in particular:
The detailed technical characteristics and limits of each offer are specified in the product fact sheets accessible from the website.
Prices are indicated in euros and excluding tax (excl. VAT). Applicable VAT is added at the rate in force on the invoice issuance date.
Unless otherwise stated, recurring Services prices are monthly and include the technical resources described in the product fact sheet. Additional consumption or options (additional DID numbers, extra channels, storage beyond plan, etc.) are billed separately according to the current rates.
Invoices are issued monthly or annually, depending on the periodicity chosen at subscription, and sent to the Customer electronically on their customer area and to the registered email address.
Services are payable in advance, upon receipt of invoice. Accepted payment methods are: SEPA direct debit, credit card (Stripe, SystemPay), bank transfer, and PayPal subject to availability.
In case of late payment, and after formal notice remaining unsuccessful within 7 days, ODOIP reserves the right to:
Unless otherwise stipulated, Services are subscribed for an initial term of one month or one year depending on the cycle chosen at subscription. At the end of this period, the Contract is tacitly renewed for successive periods of the same duration, unless terminated by either party under the conditions provided for in article 8.
The Customer may terminate their Contract at any time from their customer area or by email to info@odoip.fr, subject to a 30-day notice before the end of the current period. Termination will take effect at the end of this subscription period.
ODOIP may terminate the Contract by right, by registered letter with acknowledgment of receipt, in the event of serious breach by the Customer (non-payment after formal notice, fraudulent use, violation of these GTC), 15 days after sending a formal notice that has remained ineffective.
On the effective date of termination, Services are deactivated and Customer data is kept for 30 days then deleted. The Customer is invited to make backups before the end of the notice period. No refund is due for the current period, except as provided by law.
Standard Services are activated automatically within 24 business hours upon receipt of payment and validation of the file (KYC, portability, etc.). Delays may be extended for portability operations (up to 10 business days).
ODOIP commits to a 99.9% monthly availability rate on its hosted Services (excluding scheduled maintenance announced 48 hours in advance and cases of force majeure). In case of confirmed and notified breach, pro-rata credits may be granted upon request sent to info@odoip.fr.
The Customer undertakes to:
ODOIP is bound by an obligation of means. Its liability can only be engaged in case of proven fault and will be limited, in any case, to the amount of sums actually received under the relevant Services during the last 12 months preceding the triggering event.
ODOIP cannot be held liable for indirect damages (loss of turnover, loss of customers, loss of data), nor for malfunctions related to the Customer's internet network or to a third party.
Neither party can be held responsible for non-performance or delay in performance of its obligations due to a force majeure event within the meaning of article 1218 of the French Civil Code (natural disaster, war, general strike, third-party operator network failure, energy supplier failure, etc.).
The processing of personal data in the context of Services is governed by our privacy policy, which is an integral part of these GTC.
The Services, their interfaces, codes, software, trademarks and all associated elements remain the exclusive property of ODOIP or its licensors. No transfer of rights is granted to the Customer, who only benefits from a personal and non-transferable right of use for the duration of the Contract.
Content, data and files uploaded by the Customer remain their exclusive property; the Customer warrants to ODOIP that they hold the necessary rights to these elements.
Each party undertakes to keep confidential any information marked as such or with an obviously confidential nature received from the other party under the Contract, throughout its duration and for 3 years after its termination.
ODOIP reserves the right to modify these GTC at any time. Any substantial modification will be notified to the Customer by email and published on the website at least 30 days before its entry into force. Failing express opposition from the Customer within this period, the new GTC will be enforceable.
These GTC are subject to French law. In case of dispute, and after attempting amicable resolution, the competent courts will be those of the jurisdiction of ODOIP's registered office (Évry-Courcouronnes), except for legal provisions of public order to the contrary.
In accordance with articles L.612-1 et seq. of the French Consumer Code, the professional Customer may freely resort to a consumer mediator for amicable resolution of any dispute.
Dernière mise à jour : 2026-05-25
