ODOIP SAS commitment to protecting your personal data, in accordance with GDPR and the French Data Protection Act.
ℹ️ This English version is provided for information only. The French version prevails in case of any divergence.
The controller of personal data collected on the website and as part of the Services is:
ODOIP SAS, SAS with a share capital of 500 €
Registered office: 12 boulevard Louise Michel, 91000 Évry-Courcouronnes
SIREN: 948 199 120 — RCS Évry
Data Protection Officer (DPO): info@odoip.fr
We collect and process the following categories of data:
| Category | Examples | Source |
|---|---|---|
| Identity | Name, first name, position, company name, registration number | Online subscription |
| Contact details | Postal address, email, phone | Subscription, contact, support |
| Connection data | IP address, identifiers, access logs | Automatic (server logs) |
| Payment data | Bank details (encrypted via Stripe/SystemPay), IBAN for SEPA | Payment |
| Technical data | Centrex config, mail accounts, CRM database, hosting | Use of Services |
| Communication data | Support tickets, emails exchanged, call recordings (Centrex if enabled) | Support and telephony |
| Purpose | Legal basis | Duration |
|---|---|---|
| Contract performance (account creation, provision of Services) | Contract performance (art. 6.1.b GDPR) | Contract duration + 3 years |
| Billing and accounting | Legal obligation (art. 6.1.c GDPR) | 10 years (Commercial Code) |
| Technical support and after-sales | Contract performance | Contract duration + 1 year |
| Commercial prospecting (existing customers) | Legitimate interest (art. 6.1.f GDPR) | 3 years after last contact |
| Audience statistics (Matomo) | Consent (art. 6.1.a GDPR) | 13 months maximum |
| Security, fraud prevention | Legitimate interest | Rolling 1 year |
Data is accessible to authorized personnel of ODOIP SAS (commercial, support, technical, accounting teams). It may be transmitted to:
Data is neither sold nor rented to commercial third parties.
Data is hosted on ODOIP servers located in France. No regular data transfer outside the European Union is performed. In case of occasional transfer (e.g. use of a third-party service), appropriate safeguards are implemented in accordance with articles 44 et seq. of the GDPR (standard contractual clauses of the European Commission).
ODOIP implements appropriate technical and organizational measures to guarantee the confidentiality, integrity and availability of processed data:
In accordance with articles 15 to 22 of the GDPR, you have the following rights:
To exercise these rights, contact our DPO at: info@odoip.fr. A response will be provided within a maximum of one month, extendable by two months for complex requests.
In case of difficulty, you can lodge a complaint with the French National Commission for Information Technology and Civil Liberties: www.cnil.fr/en/plaintes.
For any information on cookies used and their management, consult our cookie policy.
This policy may be updated to reflect regulatory or technical developments. The applicable version is the one online at the date of your consultation. Substantial modifications will be notified to you by email.
Dernière mise à jour : 2026-05-25