Answers to frequently asked questions, technical guides and direct access to our support team.
Standard services (Centrex, hosting, Mail Pro) are activated within 24 business hours after receipt of payment. Number portability operations take up to 10 business days.
We guarantee 99.9% monthly availability on all our hosted services. In case of a notified breach, pro-rata credits are granted.
Yes, you can upgrade or downgrade at any time from your customer area. The new billing takes effect at the next cycle.
No, all our services are commitment-free. You can terminate at any time with a 30-day notice before the end of the current period.
Number portability is free. Just provide us a copy of your last operator invoice, and we handle the steps with your previous operator. Average delay: 5 to 10 business days.
Yes. All our infrastructure (telephony, hosting, mail, CRM, knowledge base) is in France, in our racks at Equinix Paris PA3 datacenter (Saint-Denis). No regular transfer outside the EU.
