Traditional telephony (PSTN) is being phased out: carriers are progressively shutting down the copper network. For businesses, IP telephony (VoIP) is no longer an option but the new standard. The good news: done right, this migration cuts costs and adds a lot of flexibility.
What is VoIP?
VoIP routes your calls over your Internet connection instead of a dedicated phone line. Your handsets, switchboard and numbers work as before, but the infrastructure becomes software-based and far more flexible.
Concrete benefits for an SME
- Savings: fewer subscriptions, calls often included, a single network to maintain.
- Mobility: your staff receive their calls at the office, while working remotely or on mobile, with the same number.
- Advanced features: auto-attendant, voicemail-to-email, call queues, call statistics.
- Scalability: adding or removing a line takes a few minutes, with no heavy intervention.
A successful migration in 4 steps
- Audit of your current setup and your Internet throughput.
- Choosing the solution (cloud switchboard or on-site IPBX) based on your size and needs.
- Number porting and handset configuration.
- Testing, training and switch-over with no service interruption.
One key point: the network
Call quality depends directly on the quality of your local network and connection. A well-configured network (voice prioritisation, sufficient throughput) is the key to flawless VoIP.
Considering a move to VoIP? Contact ODOIP TELECOM for a free audit and quote, anywhere in France, Belgium and Luxembourg.