Our support team is reachable 24×7 for subscribed customers and during business hours (9am-6pm) for the public.
🔴 Critical — Service unavailable affecting your activity. First response within 15 min (pro customers 24×7).
🟠 High — Partial malfunction. First response within 1 hour business.
🟡 Normal — Technical question, information request. First response within 4 hours business.
🟢 Low — Feature request, suggestion. First response within 24 hours.
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